Any questions? Here you can find our FAQs.

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Kittens are happy with three to four smaller portions spread throughout the day, from the first birthday onwards the cat is usually served two meals a day.

From birth, the kitten is ideally provided with mother's milk. From the fourth / fifth week, solid food can also be offered, which the kittens can then take in addition to their mother's milk. The kittens are weaned from the mother's milk from the sixth to eighth week.

The choice of the right food for your cat has to be considered individually. Try out which food your cat likes better. Ideally, at least part of the food should consist of moist food. If you decide to feed your cat only dry food, make sure that your cat drinks enough water.

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From birth, the kitten is ideally provided with mother's milk. From the fourth / fifth week, solid food can also be offered, which the kittens can then take in addition to their mother's milk. The kittens are weaned from the mother's milk from the sixth to eighth week.

Our senior products are optimally adapted to the needs of older cats. This means that the mineral mix used - such as FOS and MOS - supports the intestinal flora and keeps the intestines in a healthy balance, especially in older cats. In addition, the mineral mix ensures healthy kidney function to prevent struvite stones, for example. 

For our beef variety, we only use muscle meat that does not contain any additional fat edges. The raw material is mixed before production and then filled raw into the bag. The bag is then cooked in the steamer. In this case, just like in beef soup, fat eyes are formed which settle on the edge when the meat gets cold. However, this is due to the generally high fat content in beef and is not added specifically for the higher volume. For this reason, the beef variety also has a higher kilocalorie content per 100g than other varieties. The veal variety is basically a little leaner and is mixed with turkey, which is naturally very low in fat, before steam cooking. Therefore, such deposits are not visible here.

We take the responsibility of feeding pets very seriously. All our feed developments are based on the internationally recognised FEDIAF criteria. FEDIAF requires values between at least 0.13 mg/kg and 1.1 mg/kg based on dry matter to meet the needs of cats from 12 months of age. Our value of 0.75 mg/kg in the original substance is therefore exactly in the average range.

A gradual change of food is necessary, as the cats first have to get used to the new food composition. If the food is changed too quickly, digestive difficulties, diarrhoea and flatulence can be the result. Ideally, the transition should take about two to four weeks, with small amounts of the new food always being mixed in with the usual food, while the previous food is gradually reduced - until only the new food is in the dog's bowl and the food change has been successfully completed!

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Delivery normally takes between five and six working days, delivery time may vary in different countries. During a promotion, an extended delivery time of up to 12 working days may occur.

You can check the delivery status of your order in your customer account or click on the tracking link in the shipping confirmation.

You can choose from two shipping partners: DPD and the Post/DHL.

The shipping costs depend on the destination country. For deliveries to Austria or Germany, the shipping costs are waived from EUR 49. For deliveries to other countries, different shipping costs apply, you can find a detailed list here.

Under a purchase value of EUR 49, EUR 4.90 shipping costs for Austria and Germany apply. Shipping is free for purchases over EUR 49.

You can find the shipping costs for other European countries here.

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You can choose from the following payment methods: Visa-Card, Mastercard, Paypal and Klarna (Sofortüberweisung)

In this case there can be different reasons, for example general technical problems, input errors, card validity. As an alternative, we are happy to offer you the following payment methods: Paypal and Klarna (instant bank transfer).

You will find the three-digit card verification number on the back of your credit card.

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You can check your order by viewing the order confirmation we sent you. Alternatively, you can view your order directly in your customer account under "My account | Orders".

No, you do not need to create a customer account to place an order. You also have the possibility to place an order as a guest.

To view your previous orders, please log in with your email address and your password under "My account". Then please click on the subitem "Orders".

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